Hi there,

I’m really sorry to hear you’re running into syncing issues—that’s incredibly frustrating, especially when your data should just work across devices. Sync is one of the core things we want to be rock solid, and we’re actively working on improvements behind the scenes to make it more reliable.

And I hear you on the timing with the price change. Our goal isn’t to add fluff—it’s to build a better, more stable, and more powerful experience. But we completely understand that if the basics like sync aren’t working right, nothing else really matters.

If you're open to it, I’d love to help troubleshoot the sync problem you’re seeing. You can reach out to our support team directly with a few more details—we’re here to help.

Thanks for your honesty, and for sticking with us.

Definitely this. I can’t believe that there are still sync issues between iPad and iPhone. Especially on their own sync service.