Provide some semblance of support
Twice I have raised an issue with support.
Each time I am promised a timely response to my issue.
Each time, after receiving no feedback for 2 weeks, I request an update.
Each time I am advised the support ticket has been closed.
Each time I have received no resolution or even an advice that me support ticket is closed
I suggest you treat your customers with some sort of respect & provide support
John Smythe
shared this idea
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Hi there,
First, I want to sincerely apologize for your experience—it’s absolutely not the level of support we want to provide. You’re right to expect timely updates, clear communication, and follow-through on support tickets. Being left without resolution or even a proper closure notice is frustrating and unacceptable.
I also want to thank you for sticking with us despite that. We recently made some important changes to our support team, and you should notice a real improvement moving forward. Tickets will be tracked more carefully, and you’ll get proper responses and follow-ups.
We truly appreciate you taking the time to speak up, and we’re committed to earning back your trust.
