App function reliably
My biggest issue with the app is not features, but rather function! At times, Informant Sync stops syncing, so nothing gets backed up. Only solution is remove the account and add it back in. If not VERY careful, tasks get duplicated, or dropped entirely. BOTH are a mess. None of the features matter if the app doesn't function reliably.
Dennis Garrett
shared this idea
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Hi there,
Thank you for being so candid—and you’re absolutely right.
Reliable sync should be the foundation of everything, and when it breaks down, it’s more than frustrating—it can undermine your whole workflow. We know how critical it is, and we’ve been working behind the scenes on improvements to Informant Sync to make it more stable and trustworthy.
The fact that you’ve had to remove and re-add your account just to get it working is not okay, and we want to fix that. If you’re open to it, we’d love to get a few more details from you to help us investigate further—especially around the duplication or task loss you mentioned.
Thank you for sticking with us through this—we’re listening, and we’re committed to getting this right.
